Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

gopro hero 7 white

ho comprato una gopro hero 7 white a gennaio su amazon,
lo usata talmente poche volte che non l'ho mai caricata,
oggi l'ho messa sotto carica e non va oltre l'uno di percentuale di batteria,
cosa posso fare per non comprare un altra gopro non avendo soldi??
GoPro
Posts: 4,224

Re: gopro hero 7 white

Hi @rapiddusk84470,

Thanks for reaching out. The problem could be stemming from either the firmware or the camera's built-in battery or the charger. To further isolate the issue, I have a few suggestions here that will help:

  • Use the GoPro USB-C cable that was provided with your camera and a 5V 2A wall charger. You may test using a secondary USB-C cable or a different wall plug and power outlet.
  • Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.

Kind Regards,
Ann