07-25-2019 12:04 PM
lo usata talmente poche volte che non l'ho mai caricata,
oggi l'ho messa sotto carica e non va oltre l'uno di percentuale di batteria,
cosa posso fare per non comprare un altra gopro non avendo soldi??
07-25-2019 12:36 PM
Thanks for reaching out. The problem could be stemming from either the firmware or the camera's built-in battery or the charger. To further isolate the issue, I have a few suggestions here that will help:
- Use the GoPro USB-C cable that was provided with your camera and a 5V 2A wall charger. You may test using a secondary USB-C cable or a different wall plug and power outlet.
- Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.