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Sightseer
Posts: 2

gopro hero 7 not coneting

[ New ]

hi i did a connection reset and now cant conect to the go pro becuse it says its not conected so i cont turn one the wire


Accepted Solutions
GoPro
Posts: 21,605

Re: gopro hero 7 not coneting

[ New ]

Hello, @sweetshore33280. Which phone are you using and which OS is it running on? Do you have the latest version of the app installed? Is your camera updated to the latest firmware? 

 

Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible. There are troubleshooting steps for you to try. 

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GoPro
Posts: 21,605

Re: gopro hero 7 not coneting

[ New ]

Hello, @sweetshore33280. Which phone are you using and which OS is it running on? Do you have the latest version of the app installed? Is your camera updated to the latest firmware? 

 

Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible. There are troubleshooting steps for you to try. 

Sightseer
Posts: 2

Re: gopro hero 7 not coneting

[ New ]

i dont know if its up to date but im using a laptop and i will be trying it on my samsung phone soon