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Tourist
Posts: 2

gopro hero 7 black turns on but not the back screen

[ New ]

I tried to follow the suggestions to format the SD Card and manually update the firmware. However, I was not able to perform the next step, to factory reset, because the touch feature did not work though the screen did turn on. I performed again and again the manual updating of firmware until the screen went blank again. Thus, writing my experience hoping to seek for any help. Thanks! 

GoPro
Posts: 30,837

Re: gopro hero 7 black turns on but not the back screen

[ New ]

Hi @raymond83

 

What was the last activity done with the camera?

If the manual update does not work, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 2

Re: gopro hero 7 black turns on but not the back screen

[ New ]
I only used the gopro for freediving. But since im relatively new to freediving, i know i did not go deeper than 10M