05-09-2021 08:22 AM
gopro hero 7 black turns on but not the back screen[ New ]
I tried to follow the suggestions to format the SD Card and manually update the firmware. However, I was not able to perform the next step, to factory reset, because the touch feature did not work though the screen did turn on. I performed again and again the manual updating of firmware until the screen went blank again. Thus, writing my experience hoping to seek for any help. Thanks!
05-10-2021 01:59 PM
Re: gopro hero 7 black turns on but not the back screen[ New ]
What was the last activity done with the camera?
If the manual update does not work, please reach out to Support to have this checked further.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.