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Reply
Hiker
Posts: 8

gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Hallo!

Meine Hero 7 arbeitet sehr unzuverlässig, obwohl ich Originalakkus und empfohlene Speicherkarten verwende. Die Firmware ist aktuell (1.7). Auch habe ich schon alle nur denkbaren Einstellungen ausprobiert. Egal, ob ich ein Video im eingeschalteten Zustand oder einfach durch Drücken der Aufnahmetaste starte, man weiß nie, ob und wie lange die Aufnahme läuft. Im Fehlerfall bleibt das Video einfach stehen und die Kamera ist nicht mehr bedienbar. Man kann nur noch den Akku herausnehmen und hoffen, dass nach Neustart alles wieder geht.

Was kann ich tun? Noch ist die Cam innerhalb der Garantie und ich spiele mit dem Gedanken, sie zurückzugeben.

 

Gruß

rujojohannsefdi

GoPro
Posts: 8,889

Re: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Hi @quickvista40820

 

If you have gone over the steps on Camera Freezes Up, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Hiker
Posts: 8

Re: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Hallo!

Nach einem manuellen Update der Firmware 1.7 arbeitet die Kamera jetzt deutllich zuverlässiger. Zuvor hatte ich die Firmware nur per GoPro-App über ein Handy geladen. Auch ist die Restlichtfunktion beim Filmen nach wie vor "Aus". Zwar kommt es nach wie vor zu Abstürzen/Einfrieren/Stehenbleiben, wie zuvor nur während einer Aufnahme, aber wesentlich seltener. Was die Sache auch erträglicher macht, ich muss jetzt nicht mehr den Akku entfernen, sondern kann die Kamera durch langes Drücken des Ein/Aus-Tasters zurücksetzen. Leider kann man aber nach wie vor die Kamera nicht sich selbst überlassen, sondern muss immer darauf achten, dass die Aufnahme weitergeht...

Vielleicht findet Gopro ja doch den Fehler und irgendwann läuft die Kamera wie eine echte Aktion-Cam.

 

Gruß

Rujojohannsefdi

 

PS: Ich verwende nur Originalzubehör und nur empfohlene Speicherkarten.

GoPro
Posts: 8,889

Re: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Thanks for trying @quickvista40820

 

Try checking the LED settings. Preferences> General> LEDs

See what option is selected.

 

Regards,

Ej

 

 

Hiker
Posts: 8

Re: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Hallo!

Die LED-Einstellung ist "Alle ein". 

Ich benutze die Cam meist auf dem Fahrrad. Wenn sie vorne auf dem Lenker montiert ist, kann man sie gut kontrollieren. Aber schon mit Helmhalterung oder nach hinten gerichtet, unter dem Sattel, kann man die LED's nicht sehen und kriegt nicht mit, wenn die Aufnahme stehen bleibt.

Arbeitet Gopro an einem weiteren Firmware-Update? Es sind doch einige User, die mit dem gleichen Problem kämpfen...

 

Gruß

Rujojohannsefdi

GoPro
Posts: 8,889

Re: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

To clarify, the LED light/s on your camera(when recording) does not turn on even if it is setup correctly?

In this case, it could be just a busted light.

 

For further assistance, please reach out to our Support Team regarding this. @quickvista40820

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 8

Betreff: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Die LED‘s arbeiten korrekt! Solange die Aufnahme läuft, blinken sie alle! Wenn der Fehler auftritt und die Kamera mitten in einer Aufnahme einfriert, bleiben auch die LED‘s stehen. Aber - während der Aktion oder bei Sonnenschein kann man die LED‘s nicht sehen und deshalb kann man damit die Kamera nicht kontrollieren. Heute war die Kamera während einer kleinen Tour wieder sehr unzuverlässig. Werde sie wohl zurückschicken müssen...

Gruß
Rujojohannsefdi
GoPro
Posts: 7,537

Re: Betreff: gopro hero 7 black , bleibt stehen, friert ein, stürzt ab

Thank you for the additional details you provided, @quickvista40820. As advised previously, it would be best to get in touch with the Support team so they can walk you through the next steps. Best regards!