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Tourist
Posts: 4

gopro hero 7 black black out screen with steady red light

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Hi! I'm experiencing a Black out screen and steady red light, but I'm able to turn on the camera... please can someone help me...

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GoPro
Posts: 15,205

Re: gopro hero 7 black black out screen with steady red light

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Sorry to hear about the trouble, @incrediblethots. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 4

Re: gopro hero 7 black black out screen with steady red light

[ New ]

hi @aenriquez

I have done this troubleshooting steps, but still persist. I have sent request for a call back and chat but no response from https://gopro.com/help/ContactUs.

My GoPro Hero 7 Black was able to turn-on and catch photages and video.

GoPro Hero Steps.PNG
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Tourist
Posts: 4

Re: gopro hero 7 black black out screen with steady red light

[ New ]
I have done this troubleshooting steps, but still persist. I have sent request for a call back and chat but no response from https://gopro.com/help/ContactUs.

My GoPro Hero 7 Black was able to turn-on and catch photages and video.

HERO7

Follow these instructions to get your HERO7 camera to power on again:
Disconnect the camera from any external power source and remove SD card. If you are using a HERO7 Black, remove and reinsert battery.
Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
Note: This step is only for HERO7 Black, if you have HERO7 White or Silver, proceed to Step 5. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable.
If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode button.
If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.
GoPro
Posts: 15,205

Re: gopro hero 7 black black out screen with steady red light

[ New ]

@incrediblethots, thanks for posting an update. Let us know if anything else comes up.

Tourist
Posts: 4

Re: gopro hero 7 black black out screen with steady red light

[ New ]

My GoPro Hero 7 Black was able to turn-on and catch photages and video, but the screen is still black out.