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Tourist
Posts: 4
Accepted Solution

gopro hero 7 black , bild friert ein

Das Bild friert ein, obwohl das neuste update darauf ist und auch wenn ich die SD Karte herausnehme.

Es ist mir jetzt noch nicht während einer aufnahme passiert sondern nur, wenn sie an ist.

 

 


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GoPro
Posts: 6,622

Re: gopro hero 7 black , bild friert ein

Hi @zauberkamel,

Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.
 
It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 
 
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

Hopefully this helps.

Ann

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GoPro
Posts: 6,622

Re: gopro hero 7 black , bild friert ein

Hi @zauberkamel,

Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.
 
It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 
 
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

Hopefully this helps.

Ann

Highlighted
Tourist
Posts: 4

Re: gopro hero 7 black , bild friert ein

Das Problem besteht immer noch.


Das bild friert auch ein, wenn keine SD Karte drinnen ist.


Das neuste update ist auch drauf.

 

 

 

 

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GoPro
Posts: 6,622

Re: gopro hero 7 black , bild friert ein

Thanks for the update and going through the suggested troubleshooting steps, @zauberkamel. If the issue still persists, please let our Support team know so they can assist you on the next steps. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs .