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Tourist
Posts: 3

gopro hero 6 turning on and recording by itself

so my gopro hero 6 black keeps turning on on itself and starts recording, i've tried some things that i found on the internet like turning of the connections before turning it off unfortunatly this has not resolved my problem, i also do NOT have voice commands enabled. i'm also on the latest firmware. hope there's a fix because this is annoying the crap out of me. 

GoPro
Posts: 3,505

Re: gopro hero 6 turning on and recording by itself

 

Hi @megawave66416

 

That's weird. 

Normally after turning off the connection it should no longer do that. 

 

Have you tried installing a new firmware manually? 

 

You can get a new firmware here: https://gopro.com/update 
Choose Update your camera manually and then type in your email address and serial number.

After that you will be asked to download a file and then from there you can reformat your SD card and then copy the extracted file. 

 

Turn on your camera with SD card and then that should be working fine. 

 

if issue persist please contact GoPro Customer Support. 

 

They might be able to help. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: gopro hero 6 turning on and recording by itself

well thats all nice and well but thats not an option anymore, if i click your link i get an 404 error. and if i try to find it on the site it does not stand were it is supposed to under ''other ways to update''. and on that note, manual intallation for firmware did not fix anything for other people with the same problem... so of to customer support it is..

Adventurer
Posts: 9,184

Re: gopro hero 6 turning on and recording by itself

COuld you please tell us exactly how the camera is recording by itself?

 

 I charge the battery.  I then put it in and place on table , the camera turns itself on, and starts recording.   is that what you are saying???

 

or are you saying I am hitting the shutter and hte camera is  recording by itself?  or if I hit mode on the camera goes right to recording.

 

trying to understand??????????

 

 

Tourist
Posts: 3

Re: gopro hero 6 turning on and recording by itself

I'll turn the camera off by pressing the mode button for 2 seconds and set it down anywhere, and the gopro will turn on on itself and start recording. when i stop the recording it turns back off and will turn itself back on a little while later and start recording on itself again. this loop keeps repeating untill i take out the battery.

Adventurer
Posts: 9,184

Re: gopro hero 6 turning on and recording by itself

thank you  I wonder if a faulty switch the shutter button.  I call gopro   get this resolved.

GoPro
Posts: 3,505

Re: gopro hero 6 turning on and recording by itself

 

Hi @megawave66416

 

It would be best to contact GoPro Customer Support.

They can assist you. 

 

https://gopro.com/help/ContactUs

You have an option to contact them via phone or chat. 

 

 

Regards,

-Jay