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Tourist
Posts: 5
Accepted Solution

gopro hero 6 battery wont charge after update 2.01

HI, I have had a number of problems with my goprohero6 in the past, but the most recent one that has come up is the camera simply will not charge no matter what I do. I have been using it all day and experienced a problem with some of my footage. So I went to see if an update was needed and sure enough there was v 2.01 out. I manually updated my GoPro and ever since it has not been able to charge. The weird part about it is that it recognizes that it is charging but the LED light only flashed for a few seconds before disappearing. But when I turn on my GoPro has the charging indicator on the battery in the top right of the screen, yet the battery percentage only drops.

 

PLEASE HELP 

I need to use my GoPro since i am out of the country and cannot easily return it to the retailer where I bought it from


Accepted Solutions
GoPro
Posts: 8,289

Re: gopro hero 6 battery wont charge after update 2.01

Hello @fastmesa05382

 

Apologies for the delayed response. Try this, charge the camera directly to through a wall outlet without the battery and see if the camera powers on/works. If this is the case, then it is a defective battery that you have. You can then seek out a replacement battery either from a local store or online. Alternatively, you can also contact our Support team for further assistance on this matter. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,289

Re: gopro hero 6 battery wont charge after update 2.01

Hello @fastmesa05382

 

Apologies for the delayed response. Try this, charge the camera directly to through a wall outlet without the battery and see if the camera powers on/works. If this is the case, then it is a defective battery that you have. You can then seek out a replacement battery either from a local store or online. Alternatively, you can also contact our Support team for further assistance on this matter. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 5

Re: gopro hero 6 battery wont charge after update 2.01

So I returned my GoPro and got a replacement one. And it was automatically on version 1.60, so I tested charging it and it worked. But after naturally, I updated it to 2.01 and the same problem happened. With a brand new gorpro too! I am convinced it is the update that is screwing up my camera and preventing me from charging it.

PLEASE HELPPPPP!!!!!
Explorer
Posts: 12,207

Re: gopro hero 6 battery wont charge after update 2.01

What are you using to charge your camera?
Have you tried a manual Update?
What SD card are you using?
Is it an original GoPro Battery?
Adventurer
Posts: 10,189

Re: gopro hero 6 battery wont charge after update 2.01

So now this is your second gopro camera, and it is now doing the same exact thing?

 

@fastmesa05382

Tourist
Posts: 5

Re: gopro hero 6 battery wont charge after update 2.01

Hi, thanks for the reply

 

I am using the original GoPro charger and I have also tried a separate one

The battery is the original and I have tried one that I bought separately

I have always done manual updates and never tried it through the quik app

The SD card is a: SanDisk Ultra 64GB

 

 

I hope this helps I really want to be able to use my GoPro and I thought that buying a new one would work since I scoured the internet for someone with the same problem as me and I couldn't find anyone who did. So I assumed it was just my old goro that was the problem. Now after getting this new one and it working properly before I updated it makes me think it is the update. So it could be that I i  update manually who knows.... maybe I need to update through the Quik app but I dont think i can anymore since the gopro is technically up to date.

 

Tourist
Posts: 5

Re: gopro hero 6 battery wont charge after update 2.01

yes, this is my second GoPro camera and after updating it the problem persists. It worked fine before the update (which I did manually).

Now I am going later today to get a replacement, and I don't think I will update it lol I actually want to be able to use it.

Explorer
Posts: 12,207

Re: gopro hero 6 battery wont charge after update 2.01

Get a new card while you're at it. The SanDisk Ultra is a terrible card for GoPro cameras and may be a source of your issue.

Get a card from this list https://gopro.com/help/articles/Block/microSD-Card-Considerations