09-22-2020 09:53 AM
I stopped using it for about 4 months and now I just started trying to use it again yesterday, so I could videocall my gf and screenshare the live feed through the app while I work...
the camera wont register to my phone through bluetooth, and the app wont register my phone on the available connections... whenever i go to conmect new device on my camera and select bluetooth, it tells me to conmect to the app first before i can proceed, even when it already is... then it doesnt comnect to the app unless I turn on my wifi and connect my phone to the camera directly, which then turns off my data and forces my call to close...
I have tried resetting commections on my gopro, factory resetting my gopro, removing the gopro from my app and reconnecting, uninstalling and reinstalling the app, and restarting my phone, I dont know what else to try. it keeps telling me the application stopped trying to choose a device to connect to my camera when I decline the direct wifi connect to it
09-22-2020 03:57 PM
Can you help us with the following information: Camera version, GoPro App version, phone and OS version.
I have just tested this with a Huawei P30 and the camera paired fine.
Try manually connecting to the camera's WiFi network. Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.
Let us know how it goes.
If it's still the same, try testing the connection with another phone.
You can also share a screen recording of your workflow.
09-22-2020 07:58 PM
yes i still had to have my wifi on in order to connect, but it didnt force me to connect to the onboard wifi and prevent me from using bluetooth or the app.
Phone: LG V60 ThinQ 5g Dual Screen
Phone OS: Android 10 (pie I think)
Camera Version: 02.70
App Version: 7.0.1 (9560)
09-24-2020 07:33 PM - edited 09-24-2020 07:47 PM
Kindly try this once you have completed the pairing process.
Go to settings then manually connect to the camera name.
I have tried to replicate this and was able to connect to the camera using this method.
Would you be able to share a screencast/recording of your workflow?
09-24-2020 08:32 PM
but i showed wifi, bluetooth, and data all on, and I tried comnecting to the gopro without the onboard wifi and it didnt work... then i tried the onboard wifi and the camera worked, then the call disconnected after trying to reconnect
09-29-2020 07:25 AM