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Tourist
Posts: 1

gopro hero 5 stuck a hero 5 logo

[ New ]

hi my gopro hero 5 a crack screen and the screen has blacked out , since then i mostly navigate through my gopro hero 5 with the front little small screen but now its stucked at a hero 5 logo screen and proceed anymore . Can anyone help me out.

WhatsApp Image 2020-04-29 at 16.04.12.jpg

Accepted Solutions
GoPro
Posts: 16,014

Re: gopro hero 5 stuck a hero 5 logo

[ New ]

Sorry to hear you're having issues with your camera, @thyey7. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 16,014

Re: gopro hero 5 stuck a hero 5 logo

[ New ]

Sorry to hear you're having issues with your camera, @thyey7. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.