05-07-2019 03:13 AM
Hi sir /madam ,
My go pro 5 session which was changed with warranty a year ago has now make a microphone problem.
When ı am recording the video its not recording the sound.Also its not take a voice command.I think the mic. of the camera is not working .
I went to gopro turkey but they said you have to contact to you as before.
I am waiting your reply.
05-07-2019 03:26 AM
GoPro hero sessions the 5 has two mics , one on the front amd one on the rear. Did you go in the water? Or any Dusty place?
Can uou load a video tapping the camera so noise can be made t othe camera?
you Need to contact GoPro this is a site, a forum. go on the Internet or the app and locate gopro's number, gopro will come on to direct you to a url link.
05-08-2019 03:21 AM
Thanks for your answer.
YEs I tried all mics and there was no voice.
I couldnt find where ı must write.
There is a chat menü.But its only for plus members.
Where should ı write.
Thanks for your help.
05-08-2019 05:10 AM
I am not a plus member this video is also for plus members ı cant start the chat.
Here is your Problem
1. GoPro is not open it is 5:AM pacfic time.
2. What Time Zone are you in?
If you match your Time to Pacific time and use hte Chat at an hours time from my Post, you will take note it wil lsay Open, and you and I can start to chat with GoPro?
I am not a Plus member. I made the video when GoPro has opened that is hte part that may confused you. If you tell the site your Time Zone, the Region you reside, then we can match you correctly up to contact GoPro? Does that kind of makes sense now.
go to the contact us at an Hour later and try it and the nreport back that it is open and you got your problem looked into? I hop I was helpful.
I think what confuses us all is the time zone that gopro works on.