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Reply
Sightseer
Posts: 1
Accepted Solution

gopro hero 5 session recognized by my laptop but is not showing any files

Hello, 

I'm trying to download the files of my gopro hero 5 session to my laptop but when I connect it with the gopro USB cable, it recognizes the camera but it says "No files to import" and SD card capacity 0% used when is curently full. 

I connected my camera with the app in my phone and I can see all the files in it so not sure what's going on.

Hope someone can help me with this issue.

Thanks!


Accepted Solutions
GoPro
Posts: 8,348

Re: gopro hero 5 session recognized by my laptop but is not showing any files

 

Hi @miliv1987

 

Here are ways on how you can copy/transfer your files:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

For specific instructions, you may refer to this article.

 

Let us know how it goes.

 

 

Thanks!

EJ

 

 

View solution in original post


All Replies
GoPro
Posts: 8,348

Re: gopro hero 5 session recognized by my laptop but is not showing any files

 

Hi @miliv1987

 

Here are ways on how you can copy/transfer your files:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

For specific instructions, you may refer to this article.

 

Let us know how it goes.

 

 

Thanks!

EJ