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Sightseer
Posts: 1
Accepted Solution

gopro hero 5 session recognized by my laptop but is not showing any files

Hello, 

I'm trying to download the files of my gopro hero 5 session to my laptop but when I connect it with the gopro USB cable, it recognizes the camera but it says "No files to import" and SD card capacity 0% used when is curently full. 

I connected my camera with the app in my phone and I can see all the files in it so not sure what's going on.

Hope someone can help me with this issue.

Thanks!


Accepted Solutions
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GoPro
Posts: 14,048

Re: gopro hero 5 session recognized by my laptop but is not showing any files

 

Hi @miliv1987

 

Here are ways on how you can copy/transfer your files:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

For specific instructions, you may refer to this article.

 

Let us know how it goes.

 

 

Thanks!

EJ

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,048

Re: gopro hero 5 session recognized by my laptop but is not showing any files

 

Hi @miliv1987

 

Here are ways on how you can copy/transfer your files:

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

For specific instructions, you may refer to this article.

 

Let us know how it goes.

 

 

Thanks!

EJ