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Tourist
Posts: 4

gopro hero 5 se enciende y apaga al usar comando de voz

Hola, quisiera me ayudaran ya que mi gopro hero 5 black, no se puede usar el comando de voz, al utiliar alguno esta se apaga y luego vuelve a encender, tampoco puedo conectarme a la app, porfavor ayuda, ya formatee la camara y actualize a la version 2.70

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GoPro
Posts: 12,898

Re: gopro hero 5 se enciende y apaga al usar comando de voz

Hello @osvaldoo


Please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
 

Regarding the pairing issue, please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

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Tourist
Posts: 4

Re: gopro hero 5 se enciende y apaga al usar comando de voz

Hi, Thank you for your response and guidance, and try to update the system and reset the camera factory, the problem still persists. change sd card and the problem still persists ... I was reading on the internet and there are chances that the camera is "short" because water has entered inside, please tell me what to do to solve this problem. best regards.

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GoPro
Posts: 5,879

Re: gopro hero 5 se enciende y apaga al usar comando de voz

Please contact GoPro customer support for further assistance @osvaldoo

 

https://gopro.com/help/ContactUs

 

 

-Jay

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Tourist
Posts: 4

Re: gopro hero 5 se enciende y apaga al usar comando de voz

Thanks for your reply!!