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Sightseer
Posts: 3

gopro hero 5 screen stopped working

[ New ]

I've had my Hero 5 Black for a year or so, but suddenly the rear screen has stopped working. I've tried taking the battery out and formating the SD card to no avail. It switches on and will record, but I can access none of the settings as the touch screen is U/S.

 

What can I do?

 

Thanks,

 

Adrian

GoPro
Posts: 6,097

Re: gopro hero 5 screen stopped working

[ New ]

 

Hi @adrianl47,

 

You can try to contact our customer support team via phone or chat. 

They might be able to assist. 

 

Just make sure that you still have a copy of your proof of purchase.

 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Sightseer
Posts: 3

Re: gopro hero 5 screen stopped working

[ New ]

Thanks...will do! I see I’m not the first with this problem!

GoPro
Posts: 6,097

Re: gopro hero 5 screen stopped working

[ New ]

 

Please let us know how it goes @adrianl47

Sightseer
Posts: 3

Re: gopro hero 5 screen stopped working

[ New ]

Well I had a long and very positive experience with GoPro support chat this morning. After much work on the SD card, I've eventually got a returns note and they're going to send a replacement camera. Assuming all goes well in this process, you can't say fairer than that.