04-20-2019 11:13 AM
Sorry to hear about the trouble, @claudios164. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black
It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat.