Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 2

gopro hero 5 no enciende pantalla tactil

buenas noche

mi camara gopro5 hero no me enciende pantalla tactil esta como bloqueada

Posts: 8,943

Re: gopro hero 5 no enciende pantalla tactil

go to contactus and call your rep nothing  this site can do on the defect.

Posts: 2,442

Re: gopro hero 5 no enciende pantalla tactil

Sorry to hear about the trouble, @claudios164. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black


It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat.