Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-333539%22%20slang%3D%22en-US%22%3Egopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333539%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20tried%20the%20manual%20update%20but%20i%20can't%20complete%20it%20now%20the%20small%20screen%20is%20giving%20me%20an%20exclamation%20mark%20all%20the%20time%20making%20the%20camera%20totally%20useless%20whereas%20before%20the%20manual%20update%20i%20could%20use%20it%20to%20take%20photos%20and%20videos%20even%20with%20a%20dead%20lcd%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-333539%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333547%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333547%22%20slang%3D%22en-US%22%3E%3CP%3EAs%20this%20past%20week%26nbsp%3B%20a%20good%20number%20or%20people%20came%26nbsp%3B%20on%20with%20this%20issue%20of%20the%20screen%20blanking%20out%3F%26nbsp%3B%20(!)%26nbsp%3B%20%26nbsp%3B%20format%20your%20card%20and%20try%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333576%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333576%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%26nbsp%3Bthanks%20for%20your%20help!%26nbsp%3B%3C%2FP%3E%3CP%3Eany%20other%20solution%3F%20as%20i%20have%20tried%20formatting%20it%20many%20times%20(i'm%20using%20sd%20card%3A%20sandisk%20extreme%2064gb)%20and%20re-installed%20the%20update%20folder%20(from%20the%20manual%20update%20page)%3C%2FP%3E%3CP%3E--%26gt%3B%20red%20light%20keeps%20blinking%20and%20with%20the%20exclamation%20mark%20(!)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333577%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333577%22%20slang%3D%22en-US%22%3E%3CP%3Ef%20all%20is%20correct%20and%20that%20is%20what%20is%20happening%26nbsp%3B%20then%20the%20camera%20has%20an%20issue.%20it%26nbsp%3B%20may%20be%20best%20to%20call%20gopro.com%20now.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333579%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333579%22%20slang%3D%22en-US%22%3E%3CP%3EAll%20i%20got%20was%20that%20the%20camera%20is%20faulty%20and%20that%20the%20warranty%20expires%20after%201%20year%20(bought%20mine%202%20years%20ago)%20so%20they%20can't%20send%20a%20replacement.%20(problem%20could%20be%20due%20to%20a%20wrong%20SD%20card%20placement%20which%20I%20noticed%20to%20be%20something%20very%20frequent%20with%20many%20threads%20talking%20just%20about%20this)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyway%20they%20offered%20a%2025%25%20discount%20when%20buying%20the%20gopro%20hero%207%20but%20still%20not%20enough%20when%20your%20fairly%20new%20camera%20goes%20entirely%20to%20waste.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333961%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333961%22%20slang%3D%22en-US%22%3E%3CP%3EBetter%26nbsp%3B%20then%20nothing%20I%20say%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%20incorrectly%20placing%20the%20card%20to%20teh%20slot%2C%20forcing%20down%20and%20damaging%20the%26nbsp%3B%20ribbon%20cable%2C%20if%20htis%20is%20so%2C%20waht%20do%20you%20have%20to%20lose%20by%20inspecting%20the%20camera%20if%20Handy%20to%20replace%20back%20on%20if%20the%20cable%20slipped%20out%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eor%26nbsp%3B%20find%20a%20on%20line%20repair%20shop%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%26nbsp%3B%20there%20were%26nbsp%3B%20many%20threads%20and%20very%20few%20came%20back%20to%20post%20tehir%20outcome.%20and%26nbsp%3B%20we%20must%20be%20careful%20each%26nbsp%3B%20time%20we%26nbsp%3B%20%26nbsp%3Bplace%20a%20card%20in.%26nbsp%3B%20Accidents%26nbsp%3B%20do%20happen%20and%20can%20be%20costly%20that%20I%20am%20sorry%20to%20hear%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334186%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334186%22%20slang%3D%22en-US%22%3E%3CP%3EOf%20course%20it's%20better%20than%20nothing%2C%20I%20wouldn't%20expect%20%22nothing%22%20as%20a%20solution%20from%20a%20company%20as%20big%20as%20GoPro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20I%20never%20imagined%20a%20gopro%20action%20cam%20to%20be%20ruined%20by%20something%20this%20silly%20especially%20that%20those%20surrounding%20slots%20are%20not%20even%20blocked%20and%20you%20can%20easily%20insert%20that%20SD%20card%20in%20the%20wrong%20slot%20(add%20to%20that%20the%20frequency%20of%20this%20problem%20occuring%20with%20many%20users)%20and%20I've%20owned%20a%20couple%20of%20GoPros%20before%20the%20hero%205%20Black%20so%20it's%20not%20something%20that%20can%20be%20labeled%20as%20noobie%20mistake.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20to%20inspect%20the%20cam%20and%20see%20if%20I%20can%20fix%20it%20or%20check%20an%20online%20repair%20shop%20but%20still%20haven't%20found%20any%20reliable%20result.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20I'm%20saying%20is%20that%20since%20it's%20a%20common%20problem%20it%20shouldn't%20be%20limited%20to%20the%201%20year%20warranty%20even%20with%20the%2025%25%20off%20I%20still%20paid%20a%20considerable%20amount%20for%20a%20gopro%20hero%205%20that%20I%20have%20to%20throw%20away%20after%202%20years.%3C%2FP%3E%3CP%3E(Return%20On%20Investment%3A%20Not%20Achieved%20%3AP)%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20your%20concern%20though!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334187%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334187%22%20slang%3D%22en-US%22%3E%3CP%3EI%20hear%20ya.%26nbsp%3B%20no%20matter%20what%20we%20can%20do%20GoPro%20said%20no%20..%26nbsp%3B%20And%20it's%20common%20then%20gopro%20should%20own%20up%20to%20it%20and%20change%20otu%20the%20camera.%20but%20we%20know%20again%20theat%20won%3Bt%20happen.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334436%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334436%22%20slang%3D%22en-US%22%3E%3CP%3EMine%20just%20died%20out%20of%20the%20blue.%26nbsp%3B%20After%20about%201.5%20years%20of%20perfect%20function.%26nbsp%3B%20%26nbsp%3BLiterally%20did%20nothing%20different%20than%20I've%20ever%20done.%26nbsp%3B%20But%20the%20LCD%20screen%20won't%20display%20anything.%26nbsp%3B%20%26nbsp%3B%20Hmmmmmmmm!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334482%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334482%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%26nbsp%3Bno%20return%20camera%20will%20be%20given%20if%20passed%20the%20warranty%20period%20of%201%20year%20...%3C%2FP%3E%3CP%3Ebest%20to%20contact%20them%20and%20see%20what%20they%20offer%20anyways%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58822%22%20target%3D%22_blank%22%3E%40theaerialstudio%3C%2FA%3E%26nbsp%3B%20you%20might%20only%20have%20to%20do%20a%20manual%20update%20and%20all%20will%20be%20back%20to%20normal%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334472%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334472%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58822%22%20target%3D%22_blank%22%3E%40theaerialstudio%3C%2FA%3E%26nbsp%3Bsorry%20to%20hear%20about%20that%20but%20i%20would%20say%20contact%20customer%20service%20and%20try%20the%20manual%20update%2C%20apparently%20it%20works%20sometimes%20and%20the%20screen%20goes%20back%20to%20the%20natural%20behaviour.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20since%20you%20bought%20it%201.5%20years%20ago%20(%26gt%3B1)%2C%20and%20if%20the%20above%20solution%20doesn't%20work%20you%20won't%20get%20a%20new%20camera%20or%20repair%20services.%20All%20you%20can%20hope%20for%20is%20a%20discount%20on%20the%20hero%207%20cam.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334473%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20hero%205%20lcd%20screen%20is%20dead%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334473%22%20slang%3D%22en-US%22%3E%3CP%3ERather%20a%20Discount%20a%20refurn%26nbsp%3B%20camera%20can%20be%20given%20or%20repair%20the%20actual%20camera%26nbsp%3B%20Isay.%20but%20gopro%20is%20a%20Sales%20market%20not%26nbsp%3B%20a%20repair%20center%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 3

Re: gopro hero 5 lcd screen is dead

Mine just died out of the blue.  After about 1.5 years of perfect function.   Literally did nothing different than I've ever done.  But the LCD screen won't display anything.    Hmmmmmmmm!!!

Hiker
Posts: 19

Re: gopro hero 5 lcd screen is dead

@theaerialstudio sorry to hear about that but i would say contact customer service and try the manual update, apparently it works sometimes and the screen goes back to the natural behaviour. 

 

However, since you bought it 1.5 years ago (>1), and if the above solution doesn't work you won't get a new camera or repair services. All you can hope for is a discount on the hero 7 cam. 

Highlighted
Adventurer
Posts: 9,287

Re: gopro hero 5 lcd screen is dead

Rather a Discount a refurn  camera can be given or repair the actual camera  Isay. but gopro is a Sales market not  a repair center?

Hiker
Posts: 19

Re: gopro hero 5 lcd screen is dead

@fishycomics no return camera will be given if passed the warranty period of 1 year ...

best to contact them and see what they offer anyways @theaerialstudio  you might only have to do a manual update and all will be back to normal