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Tourist
Posts: 4

gopro hero 5 black takes continuous photos with smart remote

I just bought a GoPro Hero 5 Black and a smart remote. When I go to take photos using the smart remote, the camera will randomly just start snapping pictures continuously. I have to toggle the REC button to get it to stop. Why is this happening?? The GoPro is updated with latest 2.6 version. 

GoPro
Posts: 9,584

Re: gopro hero 5 black takes continuous photos with smart remote

 

Hi @swiftstorm40527

 

Sorry for any troubles caused.

Lets see if resetting the remote solves the issue.

Please press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on to proceed with the pairing process again.

Do some test shots and see if it makes a difference.

 

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 4

Re: gopro hero 5 black takes continuous photos with smart remote

Hi Ej - that didn’t work. I actually returned the smart remote and got a completely new one from Target bc I thought the remote was faulty. I connected the new smart remote and it’s still doing the exact same thing. I know it’s not the GoPro camera bc it works fine when I just use the REC button on the top. What else can I try?
GoPro
Posts: 3,505

Re: gopro hero 5 black takes continuous photos with smart remote

 

Hi @swiftstorm40527

 

Did you check if the camera is on photo mode? 

Is there a specific interval? 

Looks like the camera is on timelapse photo mode. 

 

Please try to manually switch to camera mode and then check if that will work. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: gopro hero 5 black takes continuous photos with smart remote

Hi Jay - thanks for the quick reply. The camera is definitely in photo mode. There is no specific interval, it will keep taking pictures until I toggle the REC button several times, either on the remote or the camera itself. I’ll try to manually change to camera mode to see if that works, but then that defeats the purpose of having a remote to quickly change the modes.
GoPro
Posts: 3,505

Re: gopro hero 5 black takes continuous photos with smart remote

 

I understand that @swiftstorm40527

 

We'll just try it. 

After that you may use the remote again normally without manually toggling using the camera. 

 

If issue persist.

Contact GoPro Customer Support. 

 

They can assist you. 

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: gopro hero 5 black takes continuous photos with smart remote

Hey Jay - I did try it and still not working.
GoPro
Posts: 9,584

Re: gopro hero 5 black takes continuous photos with smart remote

 

Hi @swiftstorm40527

 

 

Thank you for trying the suggested steps.

 

Please contact our Support Team to move forward with this concern.

They are available via phone or chat. Please take note of their opening hours listed on this link.

 

 

Regards,

Ej