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Tourist
Posts: 4

gopro hero 5 black não conecta wifi

Boa tarde, adquiri uma gopro hero 5 black, e ela não conecta o wifi do meu iphone 8 plus ios 12, já fiz todos os procedimentos que constam no site GOPRO, ja voltei a gopro para as configurações originais e nada!

Como devo resolver esse problema?

GoPro
Posts: 3,916

Re: gopro hero 5 black não conecta wifi

 

Hi @yaamorim,

 

Have you tried doing this?

Reset Wi-Fi Connection of your Camera.

Reset to factory settings. 

Delete Wi-Fi SSID on your Phone. 

Delete Bluetooth Device ID on your phone. 

Try to pair it again on our phone. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: gopro hero 5 black não conecta wifi

Obrigada, já fiz todos esses procedimentos, inclusive já até reinstalei o software da gopro e persiste o problema, tentei conectar em outros celulares e informa que está dando incompatibilidade com sinal wifi 5GHz, mas não sei como alterar esses sinal, o mais engraçado é que ela fez a cenexão a dois dias atrás e agora não faz mais.

 

Agradeço a ajuda de qualquer forma!

GoPro
Posts: 3,916

Re: gopro hero 5 black não conecta wifi

 

Hi @yaamorim,

 

Please try this.

On Camera Settings: Go to Connection Band: Choose 2.4Ghz or 5Ghz check which one will work. 

If none of them will work please let us know. 

 

Regards,

-jay 

Tourist
Posts: 4

Re: gopro hero 5 black não conecta wifi

Na minha não tem essa opção de escolher a banda, acho que só na gopro 6 ou 7.
Creio que o erro seja esse, mas o estranho é que ela já conectou uma vez é agora não conecta mais.
GoPro
Posts: 10,301

Re: gopro hero 5 black não conecta wifi

 

Hi @yaamorim

 

Aplogies, the HERO5 Black, and HERO5 Session's built-in Wi-Fi frequency is 5GHz and 2.4GHz, b/g/n (dual band with no specific prioritization).

 

See if re-flashing the software will sort out the issue.

Follow "update your camera manually" on this link.

Once done, proceed with the pairing process.

 

If all else fails, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

Tourist
Posts: 4

Re: gopro hero 5 black não conecta wifi

Amigo já fiz duas vezes a instalação do software 2.60, e o erro persiste, não sei mais o que fazer. Já tentei:
Reiniciar a câmera a função original;
Reinstalei software;
Limpei às configurações do meu celular;
Testei com outros celulares;
Troquei as senhas de conexão;
GoPro
Posts: 3,916

Re: gopro hero 5 black não conecta wifi

 

Hi @yaamorim

 

Try to contact our customer support team via phone or chat. They might be able to help. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay