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Tourist
Posts: 2
Accepted Solution

gopro hero 5 black battery issue

So, I bought a gopro hero 5 black like a month ago, since then I turn it on like twice only, because it doesnt turn on except when it´s charging. I'm really upset because I bought it for an especific travel, that its going to last 6 months, and my camera cant go anywhere without a charger attached to it, this is so not convenient. Hope you can solve this GoPro, its been a disappointment.


Accepted Solutions
GoPro
Posts: 8,509

Re: gopro hero 5 black battery issue

 

Hi @beatrizh760

 

This is definitely not the experience we want you to have.

Based on the information you have shared, it's possible that the issue is on the battery or the battery connectors of the camera.

By any chance, is there another battery you can test with the camera?

 

It's best to charge the camera using a 5V 2A charging adapter. For additional information please check this article.

 

You can also reach out to our Support Team to move forward with the issue. They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

 

 

View solution in original post


All Replies
GoPro
Posts: 8,509

Re: gopro hero 5 black battery issue

 

Hi @beatrizh760

 

This is definitely not the experience we want you to have.

Based on the information you have shared, it's possible that the issue is on the battery or the battery connectors of the camera.

By any chance, is there another battery you can test with the camera?

 

It's best to charge the camera using a 5V 2A charging adapter. For additional information please check this article.

 

You can also reach out to our Support Team to move forward with the issue. They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

 

 

Tourist
Posts: 2

Re: gopro hero 5 black battery issue

No, I dont have another battery.

 

I´ll get in touch with you

Highlighted
GoPro
Posts: 3,505

Re: gopro hero 5 black battery issue

 

Thanks @beatrizh760

 

Please  keep us posted. 

 

 

Regards,

-Jay