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Tourist
Posts: 2

gopro hero 4 black turns on by itself

My camera automatically turns on as soon as I insert the battery, with or without a sd card. I turn the camera off and she goes back on by herself.
For the other functions, works perfectly.
Can anyone help?
I put the latest update available from gopro.

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GoPro
Posts: 18,670

Re: gopro hero 4 black turns on by itself

 

Hi @pauloneto64

 

Will the camera switch modes/options on it's own?

This seems to be related to the firmware.

How was the last update done?

 

Kindly try running a manual update. https://gopro.com/update/hero4

 

We hope to hear from you.

 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: gopro hero 4 black turns on by itself

The camera don't switch modes only turn on by himself.

 

I already changed the firmware and install the new one for the gopro version 5.0 and do it the same.

 

Very strange...

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GoPro
Posts: 18,670

Re: gopro hero 4 black turns on by itself

 

Thanks for getting back to us @pauloneto64

 

So we can assess the issue further, would you be able to record a video showing the camera's behavior?

You may share it via YouTube or a Dropbox link.

 

 

Regards,

Ej