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Tourist
Posts: 2

gopro hero 2018 stopped working

[ New ]

my gopro hero 2018 has stopped working, i have bought a new sim card, formatted it and put on the new update as instructed by the gopro support team. i went to charge my gopro and the red light will not come on and the gopro starts to overheat. Last year i had a battery probelms as the go pro would run out of charge very quick and even lose battery perscentage when off! ive only managed to used this gopro a hand full of times since i got it 2 years ago, all ive had is problems with it. anyone got any advise on what else i can do? thanks


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GoPro
Posts: 14,088

Re: gopro hero 2018 stopped working

[ New ]

Hello @mcewan00. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 14,088

Re: gopro hero 2018 stopped working

[ New ]

Hello @mcewan00. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.