Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

gopro hero (2018) saving freeze

i just got my gopro today and whenever i record anything it goes to the saving screen and freezes and i cant press or do anything. i have to pull out the battery and put it back in or hold the power button to turn it off but when i try to do it after that it still doesnt work. please help.


Accepted Solutions
Highlighted
GoPro
Posts: 13,253

Re: gopro hero (2018) saving freeze

Hello @sethv30

 

Freezing is an indication of an issue with the firmware or the SD card being used. There are step-to-fix here that will help resolve the issue. Let us know how it works out. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,253

Re: gopro hero (2018) saving freeze

Hello @sethv30

 

Freezing is an indication of an issue with the firmware or the SD card being used. There are step-to-fix here that will help resolve the issue. Let us know how it works out. 

 

Thanks, 
Marius