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Reply
Sightseer
Posts: 2

gopro fusion is not working on galaxy s10e

hey, I'm using gopro hero 6 and fusion.

6 is working well on galaxy s10e but fuison is not working.

i meant cannot connect with device.

how can I see my video or pictures ?
Explorer
Posts: 12,065

Re: gopro fusion is not working on galaxy s10e

Try connecting as a HERO7 camera. Your phone is not listed as a compatible device for Fusion (although it may in future updates) https://gopro.com/help/articles/block/fusion-supported-devices
Tourist
Posts: 10

Re: gopro fusion is not working on galaxy s10e

Future updates.  LOL.

Sightseer
Posts: 2

Re: gopro fusion is not working on galaxy s10e

disappointed... why they aren't update for the new phones :(

Explorer
Posts: 12,065

Re: gopro fusion is not working on galaxy s10e

Another update is supposed to come around the end of the month/beginning Nov, so we'll see. However, it seems that they are concentrating on Max now, so Fusion might not be seeing any more compatible devices added.
Tourist
Posts: 5

Re: gopro fusion is not working on galaxy s10e

Und wieder kann ich nur sagen, echt traurig gopro....
Ein so teures Gerät was nur mit alten Telefonen kompatibel ist....
Hiker
Posts: 8

Re: gopro fusion is not working on galaxy s10e

Fan and subscriber Gopro Plus, I was also disappointed to not be able to use Fusion with my Xiaomi MI 9T Pro. If in the next update does not resolve bye gopro. Never seen in any manufacturer you have to buy camera and a compatible mobile phone.
Tourist
Posts: 4

Re: gopro fusion is not working on galaxy s10e

Você conseguiu conectar? Eu comprei a fusion e estava a trocar de telefone quando fui ver que a lista de telefones compatíveis é bem limitada. Estou quase comprando um galaxy s10e, mas essa questão de incompatibilidade irá fazer toda a diferença. Abri um chamado no suporte para saber sobre o assunto e foi enviado para o suporte americano. Eles deverão responder amanhã, mas pelo que você falou já estou vendo que não será compatível. O que não entendo é que as configurações do galaxy s10e são muito parecidas com o s10 e o s10 plus que por outro lado são compatíveis. Até o galaxy S9 plus é compatível. Mas enfim, será uma pena se a gopro largar os clientes da Fusion por conta da nova câmera.