gopro can't load media on ios 14.0.1 [ New ]

[hieun17]

Updated gopro lastest firmware either on the camera or phone. I was trying to connect to view media from my gopro8, it keeps loading and then a poped up notice that cant load media. I reset multiple times but it does not solve the problem. 

[sprytree8412]

Same situation happen in my Hero 9. Please solve.

[aragon1006]

Hello @hieun17 @hieun17

See if resetting the connection will help.

Remove your camera entry from the GoPro App's history.:

Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the X icon to delete the camera entry from your app’s history. 

Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know how it goes.

Can you also help us with the following information: Camera version, GoPro App version, phone model.

Thanks!

Ej

[swiftmesa30613]

I just want to confirm, the issue seems to be with iOS 14. I have to phones, one with iOS 14 and one with 13. I have the same issue with the phone that is on iOS14. No issues on iOS 13.

[mariustanya]

Hello, @hieun17 and @sprytree8412. As indicated above, this could be due to the observed behavior with the update to iOS 14. Try this: allow GoPro through the local network settings. On the iPhone, go to Settings, then GoPro, then Enable Local Network. If it is already enabled for GoPro, disable and re-enable it. Go back to the GoPro App and try connecting again. Let us know how it goes. 

[mongtingc842]

i tried this and it didn't work. would appreciate any other suggestions!

[aragon1006]

Hi @mongtingc842

Let our Support Team check on this further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

Thanks!

Ej