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Sightseer
Posts: 1
Accepted Solution

gopro can't load media message Hero 3

I cannot get videos from the camera to load on the app. I keep getting the message "We Can't Load Your Media, turn camera off and on." I've done this and it hasn't worked. I have the newest update on the camera an on my iphone. 


Accepted Solutions
GoPro
Posts: 3,924

Re: gopro can't load media message Hero 3

Hi @grandpeak23804,

 

I am sorry to hear you are having some issues with that camera. Give these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: gopro can't load media message Hero 3

Hi @grandpeak23804,

 

I am sorry to hear you are having some issues with that camera. Give these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...

 

Best,

Ryan