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Sightseer
Posts: 1

gopro 8 freezing after connecting to USB

[ New ]

I just got my gopro 8 black. It has the latest firmware installed. I am having an issue whenever I connect to any of my computers via the USB. The "USB Connected" message stays on, the camera is not detected as a GOPRO even after using a USB 3.0 cable and the only way I can access the camera is by hard resetting. I am using the microSD card that came with my camera when I purchased from Go Pro. What could be the issue? I am at a loss. I am running WIndows 10 on my computers.


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GoPro
Posts: 23,114

Re: gopro 8 freezing after connecting to USB

[ New ]

Hello @gpa2025 @billy80

 

Please refer to Camera is Not Recognized on Quik for desktop - Windows

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Let us know how it goes,

 

Thanks!

Ej

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All Replies
Tourist
Posts: 1

Re: gopro 8 freezing after connecting to USB

[ New ]

Bonjour, 

 




J'ai exactement le même problème que vous,  Ça fait plusieurs mois que j'ai la GoPro pour moi c'est un problème de pilote avec Windows 10... Smiley Sad

 

GoPro
Posts: 23,114

Re: gopro 8 freezing after connecting to USB

[ New ]

Hello @gpa2025 @billy80

 

Please refer to Camera is Not Recognized on Quik for desktop - Windows

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Let us know how it goes,

 

Thanks!

Ej