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Tourist
Posts: 2
Accepted Solution

gopro 8 black - écran d état éteint

 

gopro 8 black acheté il y a 2 semaines, ne s'allume pas correctement, obligé de forcé le démarrage en appuyant 10s sur le bouton d'allumage.

aucun affichage sur l'écran d'état.

 

quelqu'un a des infos ?


Accepted Solutions
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GoPro
Posts: 15,175

Re: gopro 8 black - écran d état éteint

Hello @deftshore564

 

Please see if running a manual update will help.https://gopro.com/en/us/update

Should it still be the same, please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

 

View solution in original post


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Highlighted
GoPro
Posts: 15,175

Re: gopro 8 black - écran d état éteint

Hello @deftshore564

 

Please see if running a manual update will help.https://gopro.com/en/us/update

Should it still be the same, please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 2

Re: gopro 8 black - écran d état éteint

bonjour, a ce jour, la gopro ne sallume toujours pas correctement, le démarrage forcé avec le bouton mode parfois nécessaire et lécran d'état n'affiche toujours rien.

la gopro a moins d'un mois et n'as jamais eu de choc, les mises à jour ont ete faites v1.60

quelle est la procédure pour faire un retour?

Merci.

 

______________________________________________

 

 

hello, to date, the gopro still does not turn on properly, the forced start with the mode button sometimes necessary and the status screen still displays nothing.

the gopro was less than a month old and never had a shock, the updates were made v1.60

what is the procedure for making a return?

Thank you.

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GoPro
Posts: 6,802

Re: gopro 8 black - écran d état éteint

@deftshore564, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO8 Black - Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.