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Reply
GoPro
Posts: 6,415

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

 

Thanks for getting back to us @coolsurf7124

Though your camera is on the latest version, re-flashing the software is one of the troubleshooting steps regarding the error you reported.

 

 

Regards,

Ej

 

 

Hiker
Posts: 10

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

Ej, I have flashed the software multiple times thinking it would help and it has not. It comes down to the fact that GoPro is unwilling to do anything about it even after I have provided a video and tried many times to get gopro to address it. GoPro isn’t willing to address it and everyone that is affected by this should take that into account when they make their next purchase.

Tourist
Posts: 6

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

Classic gopro customer service response. This is a known and repeatable bug and they ask you to keep reflashing the firmware.
GoPro
Posts: 6,415

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

 

Thanks @bluedive02478

 

The best path forward is to contact our Support Team.

Let them know of the troubleshooting steps taken.

Please have your camera's serial number ready

 

https://gopro.com/help/ContactUs  

 

Regards,

Ej

Tourist
Posts: 6

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

The best path forward would be for gopro to fix the issue.
Sightseer
Posts: 3

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

i've just tried to explain the same problem to 3 people from the supportteam but everyone is avoiding the real problem.

When the Hero5 and 7 has no problem connecting to an ipad pro 2018, the problem is within the software of the Hero6. The latest v2.01 is crashing with the importprogram on a ipad. Resetting and other cables and all other solutions are not solving our problem.

When does Gopro fix this problem. people are complaining already for months???

Sightseer
Posts: 3

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

[ Edited ]

i've just tried to explain the same problem to 3 people from the supportteam but everyone is avoiding the real problem.

When the Hero5 and 7 has no problem connecting to an ipad pro 2018, the problem is within the software of the Hero6. The latest v2.01 is crashing with the importprogram on a ipad. Resetting and other cables and all other solutions are not solving our problem.

When does Gopro fix this problem. people are complaining already for months???

GoPro
Posts: 6,401

Re: gopro 6 crashes the new 2018 ipad pro imoprts when connecting usbc

Hello @bartv6454. Although the setup (with the camera directly connected to the iPad Pro) works with other camera models, such arrangement is not supported by design.  By design, mobile devices such as the iPad Pro can get connected to the camera via Wi-Fi in order to import GoPro media. Thanks!