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Sightseer
Posts: 1

gopro 3 died

[ New ]

Good day.

I have 3 GoPro's.

@ 2 Hero 5 Blacks, and one 3 white.

 

The white just suddenly died. I bought it in Februry 2019 at Walmarts.

How long does GoPro support its products?

I travel for a living, and record my travels. My Nikon gave me issues after 2 years, and Nikon fixed for free.

 

What is the attitude of GoPro.

Can I send it in for repairs, where to?

 

I just hope GoPro is not one of those "fast to sell" slow to support companies.

Could not find any other means of support.

For the rest, they take fantastic pics, but the app you have to interact, is slow and sucks.

I bought Adabe movie maker to edit the "movies", I would recommend you up the app.

 

 

 


Accepted Solutions
GoPro
Posts: 18,799

Re: gopro 3 died

[ New ]

Hello @agiledive28500. All GoPro products are guaranteed against manufacturing defects one (1) year from the original date of purchase. For warranty claims, please connect with our Support team through https://gopro.com/help/ContactUs . You may call or chat with one of our representatives so they can walk you through the next steps. When you contact them, have the camera accessible as well as the proof of purchase. Thanks!

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All Replies
GoPro
Posts: 18,799

Re: gopro 3 died

[ New ]

Hello @agiledive28500. All GoPro products are guaranteed against manufacturing defects one (1) year from the original date of purchase. For warranty claims, please connect with our Support team through https://gopro.com/help/ContactUs . You may call or chat with one of our representatives so they can walk you through the next steps. When you contact them, have the camera accessible as well as the proof of purchase. Thanks!