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Tourist
Posts: 4

goproが繋がっているのに画像がパソコンに取り込めない

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goproが繋がっているのに画像がパソコンに取り込めない

Screenshot 2018-10-25 at 13.06.16.png

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GoPro
Posts: 28,429

Re: goproが繋がっているのに画像がパソコンに取り込めない

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Hi @supershore722

 

Oh! I see. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data.

However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost.

Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

All the best!

Ej

 

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GoPro
Posts: 28,429

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

 

Hi @supershore722

 

What OS are you working on?

Is there any error message?

For information, you may check these articles:

How to Import Camera Files to a Computer - Mac

How to Import Camera Files to a Computer - Windows 10

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

mac OS mojave 10.14ver を使っています。

先週まで普段どうりに同期できていました。

エラーメッセージは出てきません。

GoPro
Posts: 28,429

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

 

Hi @supershore722

 

We are working on the compatibility issue between the application and the OS.

In the mean time, you  may use an SD card adapter to import your files.

 

We'll post an update as soon as we get one.

 

Thanks!

Ej

Tourist
Posts: 4

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

おそらく私がDCIMファイルを削除してしまったかもしれません。

そのような場合はどうすればいいですか?

GoPro
Posts: 28,429

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

 

Hi @supershore722

 

There is a recently released update for Mojave, this should clear out the issue with Quik for Desktop.

 

Verify if the files are still on your SD card by checking it on a computer or viewing the files on your camera/ via the GoPro app.

 

Thanks!

Ej

Tourist
Posts: 4

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

No, i mean i think i deleted a DCIM file few days a ago. i guess thats the reason i cant even see the file on my laptop.

GoPro
Posts: 28,429

Re: goproが繋がっているのに画像がパソコンに取り込めない

[ New ]

 

Hi @supershore722

 

Oh! I see. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data.

However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost.

Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

All the best!

Ej