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Tourist
Posts: 1

go pro wireless

[ New ]

just got hero 7 silver. trying to set up so all footage uploads on the cloud when Im hooked to wifi.  I just purchased the 49.00 plan with unlimted cloud storage. Trying to set it up from the app on my phone and when I get to sign in and password and try to connect it says "authentication failed make sure password is correct" im signed in on my laptop and messaging you through the app so I know my password is correct. ? your stuff is never very user friendly please help

GoPro
Posts: 18,453

Re: go pro wireless

[ New ]

Hello, @vitamindave. Which phone are you using and which OS is it on? Do you have the latest version of the app installed? Are you using a Wi-Fi network that does not require acceptance of a terms & conditions agreement?