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Sightseer
Posts: 1

go pro session gets hot when charging and won't turn on

[ New ]

My children bought me a go pro session when I retired in 2017. I used maybe 10 or 12 times for short sessions. I recently bought a Side by Side and wanted to mount it to use while riding. I charged my go pro and was able to record with it and view the videos off of the card. I went on a long ride this morning and about 90 minutes into the ride during a 20 minute recording session it quit recording and the red recording light had quit flashing and went solid red. I could not to get it to turn off or on. I plugged it into a usb port to see if charging would help. All it did was get very hot. I unplugged it and left it mounted and continued to ride. After about an hour the red light went off on its on. When I got home from my ride I removed the card and put it into my laptop and was able to see all of the recordings prior to the light turning solid red. When I tried charging it again it got super hot. I read where it possible be because of the wrong type of card. I removed the card and tried charging it without the card and once again it got super hot. I let it completely cool down and tried it all again. Won't turn on and still gets hot with or without card.

GoPro
Posts: 6,097

Re: go pro session gets hot when charging and won't turn on

[ New ]

Hi @tob61,

 

Sorry to know that. 

It would be best to contact GoPro customer support.

You can contact them by visiting this website: https://gopro.com/help/ContactUs

 

-Jay