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Sightseer
Posts: 3
Accepted Solution

go pro lens

My Go Pro Hero 5 has a scratch on the lens and now its blurry on my photos. Is there anywhere i can send my go pro to get the lens lens? Cant seem to find anything

Accepted Solutions
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Explorer
Posts: 13,002

Re: go pro lens

Oooh, bummer. Do you by chance have GoPro Plus in the USA or GoPro Care? GoPro doesn't do repairs but you can arrange for an exchange if you have either of these services.

Even if you don't, you should contact the GoPro Support Team. They will try to help you out best they can.
https://gopro.com/help/ContactUs

If you have the above service(s) you can reach them 24/7. Otherwise, you need to set up a chat/call during normal business hours listed on the page (It's PST so adjust accordingly).

View solution in original post


All Replies
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Sightseer
Posts: 3

Re: go pro lens

lens changed?
Highlighted
Explorer
Posts: 13,002

Re: go pro lens

The protective lens, on the outside, or the actual lens? If it's the protective lens, is meant to be removed and changed if needed you can purchase a new one in the GoPro website store.

https://youtu.be/MZONvHRBplA
Highlighted
Sightseer
Posts: 3

Re: go pro lens

The actual lens. I removed the cover and got a scratch on the actual lens, the round part
Highlighted
Explorer
Posts: 13,002

Re: go pro lens

Oooh, bummer. Do you by chance have GoPro Plus in the USA or GoPro Care? GoPro doesn't do repairs but you can arrange for an exchange if you have either of these services.

Even if you don't, you should contact the GoPro Support Team. They will try to help you out best they can.
https://gopro.com/help/ContactUs

If you have the above service(s) you can reach them 24/7. Otherwise, you need to set up a chat/call during normal business hours listed on the page (It's PST so adjust accordingly).