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Tourist
Posts: 6

go pro hero black 7

when i turn on my hero 7 the gps ICON does not display on the screen even after i turn the GPS ON. The camera is set to 1080 video mode. Why would the GPS ICON not even display on the screen? 

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GoPro
Posts: 5,842

Re: go pro hero black 7

 

Hi @stevr7083,

 

Can you please upload a video or picture of the screen?

 

It should be located on the upper display icons. 

 

 

 

Thanks!

-Jay

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Tourist
Posts: 6

Re: go pro hero black 7

photo of go pro screen , gps set to on.

nogps.jpg
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GoPro
Posts: 5,842

Re: go pro hero black 7

 

Thanks @stevr7083,

 

That's weird. 

 

let's try this.

 

Reset the camera to factory settings. 

After that try to follow manual update steps on this website: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Make sure to reformat your SD card first using a computer. 

 

Regards,

-jay 

Highlighted
Tourist
Posts: 6

Re: go pro hero black 7

[ Edited ]

i have reset to factory but did not use an app to set up the camera. still no GOS ICON showing. I use this in my sculling boat and i live in new zealand. Does anyone have any idea why the GPS icon would not even be showing. It not like im not used to using a computer. I program using VS 2017 , Csharp, VB dot net , VBA and Clarion win32.. Im used to using technology.

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Tourist
Posts: 6

Re: go pro hero black 7

connected to update firmware, its up to date and formatted SD card. I suppose the next step is to contact support.

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GoPro
Posts: 5,842

Re: go pro hero black 7

 

Hi @stevr7083,

 

Yup. please contact our customer support team and they can check that. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay