Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 10

go pro hero 8 black - Getting hot

[ New ]

while using the go pro hero 8  the camera gets extrmely hot in a short time period. the camera then displays warning message the camera is goinig to shut down.

 

 

GoPro
Posts: 25,303

Re: go pro hero 8 black - Getting hot

[ New ]

Hello @lstoutflash323

 

What SD card are you using? Please include the brand, type, and capacity.

Do you have the camera up to date?

You may also check Camera Performance in Extreme Temperatures

 

Thanks!

Ej

 

Hiker
Posts: 10

Re: go pro hero 8 black - Getting hot

[ New ]
Yes the camera has latest update.
The sad card is a scan disk extreme 128gb
GoPro
Posts: 25,303

Re: go pro hero 8 black - Getting hot

[ New ]

Hi @lstoutflash323

 

What resolution/fps do you normally record in?

 

Thanks!

Ej

Hiker
Posts: 10

Re: go pro hero 8 black - Getting hot

[ New ]

i have chosen out door mode 1080 / 60 / s

or standard mode 1080 / 60 / w

 

if i have the camera on for 5 minutes it gets hot with out taking any pictures or movies.

 

if i reduce down to 24 fps and take a video for 2 mins it gets hot and battery life is reduced by 3-4 percent.

 

battery life is good and compatible factory battery.

 

surley this is not normal , if it is then go pro is not a very good camera to use.

 

Hiker
Posts: 10

Re: go pro hero 8 black - Getting hot , no customer support

[ New ]

N


@aragon1006 wrote:

Hi @lstoutflash323

 

What resolution/fps do you normally record in?

 

Thanks!

Ej



O Customer Support form GO PRO
i have waited days and no response from Go Pro Customer Support.
I have a GO Pro 8 Hero Black that gets so extremely hot and dangerous to use, the GO Pro Shuts down and does not work.

What do you do wait for it to burn you or explode due to heat.
I have a fully Paid Subscription, What a waste if you can get no support form GO Pro.
I should have brought another Camera that would at least work and not wasted my money on the GO Pro Hero 8.
Shame GO PRO do not want to Provide customer support.

GoPro
Posts: 25,303

Re: go pro hero 8 black - Getting hot , no customer support

[ New ]

Hello @lstoutflash323

 

We see the call back request logged in the queue.

Someone from Support will be reaching out to you soon.

 

Thanks!

Ej

Hiker
Posts: 10

Re: go pro hero 8 black - Getting hot

[ New ]

i was told a would get a call back a month ago, still waiting no phone call , no replacement camera, what a **bleep**ing joke.

 

worst ever company no suppport

go pro 3.PNG