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Tourist
Posts: 4

go pro hero 7 black water leakage

[ Edited ]

I purchased my Go Pro Hero 7 Black 5 months ago. Last week I've encountered a water leakage even if I used it on the shallow surface of the sea.I made sure that camera doors are properly closed,. I tried contacting support but wasn't able to reach, it says chat support is unavailable. My trip was ruined and haven't take shot for my travel vlog and right now experiencing bad customer access support. I hope someone can contact me on this email maribel.boncayao@********. I tried the gopro.com/help but the chat support is always unavailable, is there any way I can contact them. My gopro 7 black is still the 1 year warranty. Hope someone can advise me what to do.

Thank you.

GoPro
Posts: 9,544

Re: go pro hero 7 black water leakage

Hi @agileshore77211

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened.
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

If initiating a chat session, try selecting US-English.

 

Thanks!

Ej