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Sightseer
Posts: 1

go pro hero 6

[ New ]

I was trying to update through Quick it say's something went wrong,

Screen Shot 2018-07-27 at 3.05.20 PM.png

Accepted Solutions
GoPro
Posts: 6,097

Re: go pro hero 6

[ New ]

 

Hi @jigz30

 

Please try to check if you're using a recommended SD card. https://gopro.com/help/articles/block/microSD-Card-Considerations

You may also try to manually install a new firmware. 

https://gopro.com/update

 

Go to that website and follow manual update steps for your camera. 

Make sure you reformat your SD card. 

 

If you need assistance you may contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: go pro hero 6

[ New ]

 

Hi @jigz30

 

Please try to check if you're using a recommended SD card. https://gopro.com/help/articles/block/microSD-Card-Considerations

You may also try to manually install a new firmware. 

https://gopro.com/update

 

Go to that website and follow manual update steps for your camera. 

Make sure you reformat your SD card. 

 

If you need assistance you may contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay