Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-69312%22%20slang%3D%22en-US%22%3Ego%20pro%20hero%205%20black%20won't%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69312%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20read%20article%20after%20article%20and%20watched%20you%20tube%20videos%2C%20but%20I%20cannot%20get%20my%20go%20pro%20hero%205%20black%20to%20switch%20on.%20Used%20it%20on%20holiday%20a%20few%20months%20back%20(it%20was%20great)%20but%20not%20used%20it%20since.%20All%20batteries%20charged%2C%20switched%20etc%20-%20nothing.%20Removed%20SD%20card%20-%20nothing.%20Plug%20into%20PC%20-%20nothing%2C%20not%20even%20the%20red%20charging%20LED.%20PC%20doesn't%20recognise%20that%20I've%20got%20it%20plugged%20in.%20Pressed%20all%20buttons%20in%20I'm%20sure%20every%20concievable%20order%20-%20nothing.%20Help!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-69312%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Sightseer
Posts: 1

go pro hero 5 black won't work

Hi,

 

I've read article after article and watched you tube videos, but I cannot get my go pro hero 5 black to switch on. Used it on holiday a few months back (it was great) but not used it since. All batteries charged, switched etc - nothing. Removed SD card - nothing. Plug into PC - nothing, not even the red charging LED. PC doesn't recognise that I've got it plugged in. Pressed all buttons in I'm sure every concievable order - nothing. Help!

GoPro
Posts: 3,924

Re: go pro hero 5 black won't work

Hi @epicwater0382,

 

If you are still having some issues with that camera I would recommend reaching out to our Support Team directly. They can troubleshoot with you to see what is going on.

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

Adventurer
Posts: 9,924

Re: go pro hero 5 black won't work

you left it charging  correct?