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Tourist
Posts: 1
Accepted Solution

go pro hero 4 silver freezing

Hello Support Team,

 

I have issue with my Go Pro 4 Silver. After switch on my camera is freezing, I try to update manualy and by the software but I cannot because of freezing. Camera wasn't used often, about 17 hours but it's after guarantee (one year). Because this is a known issue will the company be ready to take responsibility for correcting this issue without any costs?

 

Regard 

Bartek


Accepted Solutions
GoPro
Posts: 7,408

Re: go pro hero 4 silver freezing

Hello @kuzminski

 

Sorry to hear about the camera freezing issue. It would be best to contact our Support team so they can look into options for you. You can call or chat with them via https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,408

Re: go pro hero 4 silver freezing

Hello @kuzminski

 

Sorry to hear about the camera freezing issue. It would be best to contact our Support team so they can look into options for you. You can call or chat with them via https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius