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Tourist
Posts: 5
Accepted Solution

go pro hero 3+black turns off while recording

my go pro turns off while recording.I use san disk extreme.When it stucks even if i press all the buttons it doesn't respond.i must take off the battarie.i dont know if the problem is on battarie or from inside.


Accepted Solutions
Tourist
Posts: 5

Re: go pro hero 3+black turns off while recording

I took off the battery and I plugged in the charger but the same broblems. I pushed the buttons but they didn't respond . Thanks 

View solution in original post

Highlighted
GoPro
Posts: 8,991

Re: go pro hero 3+black turns off while recording

 

Hi @pgr7

 

There could an issue on the unit itself.

If you contact our Support Team, they should be able to provide you some options.

They are available by phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
Explorer
Posts: 11,206

Re: go pro hero 3+black turns off while recording

I had a HERO3 Silver that this was happening to. Turned out it was the battery. Can't say that this is the same situation, but if you can get a cheap replacement battery (3rd part like Wasabi are fine), I'd try that.
Tourist
Posts: 5

Re: go pro hero 3+black turns off while recording

THANKS
Tourist
Posts: 5

Re: go pro hero 3+black turns off while recording

I took off the battery and I plugged in the charger but the same broblems. I pushed the buttons but they didn't respond . Thanks 

Highlighted
GoPro
Posts: 8,991

Re: go pro hero 3+black turns off while recording

 

Hi @pgr7

 

There could an issue on the unit itself.

If you contact our Support Team, they should be able to provide you some options.

They are available by phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej