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Sightseer
Posts: 2
Accepted Solution

go pro 7 won't update

My new Go Pro 7 won't update to the latest firmware.  I notice during the first few times taking 15 sec clips the videos were choppy.

When I connect the camera to my phone it finds the camera update.  I press the update camera icon and the countdown starts with zero seconds with a ring around the zero and stays there with the ring circling.  


Accepted Solutions
Sightseer
Posts: 2

Re: go pro 7 won't update

I was able to resolved the update problem with a different cell phone.  The update went smoothly with the other cell phone.

 

Thanks for your help,  Ray

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GoPro
Posts: 9,547

Re: go pro 7 won't update

 

Hi @chinesecatcher

 

Sorry to hear you're having camera issues. Open the following link on a computer web browser and run through the manual update on your camera - https://gopro.com/update/hero7-black 

This should get the update completed.

 

Let us know how it goes.

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: go pro 7 won't update

I was able to resolved the update problem with a different cell phone.  The update went smoothly with the other cell phone.

 

Thanks for your help,  Ray