Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-274750%22%20slang%3D%22en-US%22%3Ego%20pro%207%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274750%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20new%20Go%20Pro%207%20won't%20update%20to%20the%20latest%20firmware.%20%26nbsp%3BI%20notice%20during%20the%20first%20few%20times%20taking%2015%20sec%20clips%20the%20videos%20were%20choppy.%3C%2FP%3E%3CP%3EWhen%20I%20connect%20the%20camera%20to%20my%20phone%20it%20finds%20the%20camera%20update.%20%26nbsp%3BI%20press%20the%20update%20camera%20icon%20and%20the%20countdown%20starts%20with%20zero%20seconds%20with%20a%20ring%20around%20the%20zero%20and%20stays%20there%20with%20the%20ring%20circling.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-274750%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-275586%22%20slang%3D%22en-US%22%3ERe%3A%20go%20pro%207%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275586%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83711%22%20target%3D%22_blank%22%3E%40chinesecatcher%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20you're%20having%20camera%20issues.%20Open%20the%20following%20link%20on%20a%20computer%20web%20browser%20and%20run%20through%20the%20manual%20update%20on%20your%20camera%26nbsp%3B-%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20should%20get%20the%20update%20completed.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-275611%22%20slang%3D%22en-US%22%3ERe%3A%20go%20pro%207%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275611%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20able%20to%20resolved%20the%20update%20problem%20with%20a%20different%20cell%20phone.%20%26nbsp%3BThe%20update%20went%20smoothly%20with%20the%20other%20cell%20phone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20your%20help%2C%20%26nbsp%3BRay%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

go pro 7 won't update

My new Go Pro 7 won't update to the latest firmware.  I notice during the first few times taking 15 sec clips the videos were choppy.

When I connect the camera to my phone it finds the camera update.  I press the update camera icon and the countdown starts with zero seconds with a ring around the zero and stays there with the ring circling.  


Accepted Solutions
Sightseer
Posts: 2

Re: go pro 7 won't update

I was able to resolved the update problem with a different cell phone.  The update went smoothly with the other cell phone.

 

Thanks for your help,  Ray

View solution in original post


All Replies
GoPro
Posts: 10,065

Re: go pro 7 won't update

 

Hi @chinesecatcher

 

Sorry to hear you're having camera issues. Open the following link on a computer web browser and run through the manual update on your camera - https://gopro.com/update/hero7-black 

This should get the update completed.

 

Let us know how it goes.

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: go pro 7 won't update

I was able to resolved the update problem with a different cell phone.  The update went smoothly with the other cell phone.

 

Thanks for your help,  Ray