go pro 7 white lcd screen pixels - unreadable display [ New ]

[dmhennen]

I received the GoPro 7 White as a gift.

I was able to set up, configure and get the firmware update just fine.

I need to resort to using my phone's GoPro app to make any and all "settings" changes, as I cannot read any text on the back lcd screen.    Blurry and unreadable.   Not sure if this is common.  I have not re-set back to factory settings yet.

Any advice would be beneficial.

[jayr3438]

Hi @dmhennen,

Sorry to know that. 

It should be clear. 

Can you please take a picture of your camera?

Regards,

-Jay

[dmhennen]

Here are two pics.

[dmhennen]

 

[jayr3438]

Hi @dmhennen,

You should remove that plastic film. 

Regards,

-Jay

[dmhennen]

OMG.

Will check it out when I get home.

LOL

[jayr3438]

Sure @dmhennen,

That is the protective film for brand new cameras so that it won't be scratched and it has design so that you'll be able to see what does it looks like when it's turned on. 

Regards,

-Jay 

[dmhennen]

I pulled off the protective film and problem solved!

thanks!