Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 5

go pro 7 white lcd screen pixels - unreadable display

I received the GoPro 7 White as a gift.

 

I was able to set up, configure and get the firmware update just fine.

 

I need to resort to using my phone's GoPro app to make any and all "settings" changes, as I cannot read any text on the back lcd screen.    Blurry and unreadable.   Not sure if this is common.  I have not re-set back to factory settings yet.

 

Any advice would be beneficial.

 

 

Highlighted
GoPro
Posts: 6,097

Re: go pro 7 white lcd screen pixels - unreadable display

Hi @dmhennen,

 

Sorry to know that. 

It should be clear. 

 

Can you please take a picture of your camera?

 

Regards,

-Jay

Highlighted
Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

Here are two pics.

pic1.jpg
Highlighted
Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

 
pic2.jpg
Highlighted
GoPro
Posts: 6,097

Re: go pro 7 white lcd screen pixels - unreadable display

Hi @dmhennen,

 

You should remove that plastic film. 

 

 

 

Regards,

-Jay

Highlighted
Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

OMG.

 

Will check it out when I get home.

 

LOL

Highlighted
GoPro
Posts: 6,097

Re: go pro 7 white lcd screen pixels - unreadable display

Sure @dmhennen,

 

That is the protective film for brand new cameras so that it won't be scratched and it has design so that you'll be able to see what does it looks like when it's turned on. 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

I pulled off the protective film and problem solved!

 

thanks!