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Tourist
Posts: 5

go pro 7 white lcd screen pixels - unreadable display

I received the GoPro 7 White as a gift.

 

I was able to set up, configure and get the firmware update just fine.

 

I need to resort to using my phone's GoPro app to make any and all "settings" changes, as I cannot read any text on the back lcd screen.    Blurry and unreadable.   Not sure if this is common.  I have not re-set back to factory settings yet.

 

Any advice would be beneficial.

 

 

GoPro
Posts: 3,804

Re: go pro 7 white lcd screen pixels - unreadable display

Hi @dmhennen,

 

Sorry to know that. 

It should be clear. 

 

Can you please take a picture of your camera?

 

Regards,

-Jay

Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

Here are two pics.

pic1.jpg
Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

 
pic2.jpg
GoPro
Posts: 3,804

Re: go pro 7 white lcd screen pixels - unreadable display

Hi @dmhennen,

 

You should remove that plastic film. 

 

 

 

Regards,

-Jay

Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

OMG.

 

Will check it out when I get home.

 

LOL

GoPro
Posts: 3,804

Re: go pro 7 white lcd screen pixels - unreadable display

Sure @dmhennen,

 

That is the protective film for brand new cameras so that it won't be scratched and it has design so that you'll be able to see what does it looks like when it's turned on. 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: go pro 7 white lcd screen pixels - unreadable display

I pulled off the protective film and problem solved!

 

thanks!