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Reply
Sightseer
Posts: 1
Accepted Solution

go pro 7 silver is frozen in deleting screen

Go pro 7 silver is frozen in the deleting screen.

Only had it since Christmas.

Never had it outside.

Just videos around the house.

This was the first time I've really used it.

Within 20 mintues ago I went to delete the card in the camera of 71 pictures/videos.

Several deleted but then it stopped and is still deleting.

Videos were only seconds long.

Had it on my computer deleting them and on its own.

I took out the memory card and re-inserted it back into camera

Even when the card was out it was still locked in Deleting screen.

Can not shut it off either.


Accepted Solutions
GoPro
Posts: 9,012

Re: go pro 7 silver is frozen in deleting screen

 

Hi @patn48438

 

In addition to the step suggested, please make sure that your camera is on the latest version and that you are using one of the recommended SD cards.

Once you're able to access the menu, please format the SD card through the camera's menu. Preferences> Reset> Format SD Card

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
Tourist
Posts: 7

Re: go pro 7 silver is frozen in deleting screen

Have you held the power button for 10 seconds? My screen froze one day as well. Holding the power button for 10 seconds fixed it.

GoPro
Posts: 9,012

Re: go pro 7 silver is frozen in deleting screen

 

Hi @patn48438

 

In addition to the step suggested, please make sure that your camera is on the latest version and that you are using one of the recommended SD cards.

Once you're able to access the menu, please format the SD card through the camera's menu. Preferences> Reset> Format SD Card

 

Let us know how it goes.

 

Thanks!

Ej