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Sightseer
Posts: 1

go pro 7 black warranty

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I reached out a while back regarding my gopro 7 breaking due to snorkling in Hawaii back in February. My camerea was destroyed on day one of our trip. I stayed at the surface and was very cautious  making sure all doors on the camera was closed and sealed before going in because this was the first time using it underwater. I thought  this was a water proof camera but apparently not if swimming at the surface ruins it. I contacted go pro for some sort of help becuse this was day one of the trip and brought the gopro for filming the trip. Long story short they could not do any replacement in stores so we had to buy another gopro and a dive suit so we can enjoy our trip. We still have the damaged  gopro and still need a replacement. Can you help? 


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GoPro
Posts: 18,313

Re: go pro 7 black warranty

[ New ]

Hello, @agilesurf2538. It would be best to continue working with Support regarding this concern. If you have the old case number, you can use it as a reference so the team can easily pull up the record. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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GoPro
Posts: 18,313

Re: go pro 7 black warranty

[ New ]

Hello, @agilesurf2538. It would be best to continue working with Support regarding this concern. If you have the old case number, you can use it as a reference so the team can easily pull up the record. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.