Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

go pro 5 won't turn on after being charged

second time getting the hero 5 and it won't turn on, even with the 5v, 2Amp charger.  Is there a technical flaw I should know about?  This is really frustrating...

Betsy

GoPro
Posts: 5,311

Re: go pro 5 won't turn on after being charged

 

Hi @elizabethp25

 

Is it fully charged? 

Are you using the original cable provided?

 

Please try to contact GoPro Customer Support so that they can check that for you. 

https://gopro.com/help/ContactUs

You can contact them via phone or chat using that link. 

 

 

Best Regards,

-Jay