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Tourist
Posts: 3
Accepted Solution

go pro 5 black wet and now turn on and off alone

I have a go pro hero black which "supposedly you can submerge 10 meters without a protector and nothing will happen" I submerged it a few meters and now it does not work, it turns on and off alone and when it is charged it gets very hot, what do I do?


Accepted Solutions
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GoPro
Posts: 18,838

Re: go pro 5 black wet and now turn on and off alone

 

Hi @superwave23601

 

I am sorry to hear about what happened with your camera. As advertised, so long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

 

While water damaged cameras are usually not covered by the standard warranty, please let our Support Team have a look at what happened and see what we can do to extend our help. 

 

You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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GoPro
Posts: 6,097

Re: go pro 5 black wet and now turn on and off alone

 

Hi @superwave23601

 

Did you notice any water leak? 
If not. I would suggest to manually update the camera and make sure that you are using a recommended SD card. 

Here's how to update it: https://gopro.com/support/hero5-black-product-update
Check this link for recommended SD card: https://gopro.com/help/articles/Block/microSD-Card-Considerations

Keep us posted.

 

Best Regards, 

-Jay 

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Adventurer
Posts: 13,439

Re: go pro 5 black wet and now turn on and off alone

I suggest you RIce it remove thebat and sd card and let dry. then do not do a single thing to it I would not update it at all  that does not do a single thing if water got in 

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Tourist
Posts: 3

Re: go pro 5 black wet and now turn on and off alone

the camera keeps doing the same even if it does not have the memory, come on !!! they have to have other types of solutions, real, it is not possible being such an expensive camera

Highlighted
GoPro
Posts: 18,838

Re: go pro 5 black wet and now turn on and off alone

 

Hi @superwave23601

 

I am sorry to hear about what happened with your camera. As advertised, so long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

 

While water damaged cameras are usually not covered by the standard warranty, please let our Support Team have a look at what happened and see what we can do to extend our help. 

 

You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej