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Tourist
Posts: 2
Accepted Solution

fusion

I have a fusion camera that 3 months ago I bought it and it leaves a line in the file and I restored it in factory mode and still it comes out, where I have to send the camera to make me validate the warranty for one year due to manufacturing defects , buy it in a department store in Mexico

line.jpg

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GoPro
Posts: 15,900

Re: fusion

[ Edited ]

 

Hi @apolo7406

 

Thanks for sharing the information.

See if a manual update will correct this. https://gopro.com/update/fusion

 

If it's still the same, please reach out to our Support Team to proceed with the next step. 

You may reach them by phone or chat.

Please check their opening hours listed on this link.

 

They may ask you for some sample files and your camera's serial number. Also, please have a copy of your proof of purchase ready.

 

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,900

Re: fusion

[ Edited ]

 

Hi @apolo7406

 

Thanks for sharing the information.

See if a manual update will correct this. https://gopro.com/update/fusion

 

If it's still the same, please reach out to our Support Team to proceed with the next step. 

You may reach them by phone or chat.

Please check their opening hours listed on this link.

 

They may ask you for some sample files and your camera's serial number. Also, please have a copy of your proof of purchase ready.

 

 

Regards,

Ej